Tech Support and IT Training Put You in the Fast Lane!

IT technologies are changing the world. The demand for IT worker is projected to grow significantly. Learn how you can become a part of this exciting field!


Does dealing with technology come easily to you? Are you the one people ask for advice when their devices won't work? If you've got that skill, you could have the right stuff for a highly paid career as a home-based technical support worker. These IT training programs will put you on the track to success.

We live in a digital age, and technology is spreading to every corner of American society. That means that support professionals are in demand, and the field is only poised for increased growth as it evolves. The Bureau of Labor Statistics anticipates a 12 percent growth in the demand for computer support specialists by 2024, which is a faster-than-average growth rate.

Many of the jobs for technical support are available to home-based workers, but to take advantage of these opportunities you need to show that you have the skills required. Obviously, the field demands above average computer skills, and if you have a hard time defragging your hard drive, it's probably not the career for you. If you are comfortable with technology and with explaining tech processes to those who aren't so comfortable, this could be the field for you. If that sounds like you, an IT training program leading to a recognized certification could lead you to a rewarding home-based career.

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Popular Tracks to IT Support Jobs

PC World reports that technical support professionals can earn up to 40 percent more when they are certified as opposed to just tech savvy, so taking the time to study the IT training options available and seeking out training that can help you move ahead is a smart idea.[1] There are various types of training that can help you stand out in the sea of competition for IT support jobs. Some of the most in-demand applicants have:

Cisco Certified Network Associate certification. CCNA certification qualifies you to detect and resolve common network problems. CCNA specialists often solve problems with voice, wireless, and security networking. Cisco offers a training locator on its website, Cisco.com, with options for both classroom and virtual learning options. Some of the most popular course providers for CCNA training include Current Technologies, Global Knowledge LLC, and Center for Professional Development ITT Tech, formerly known as Ascolta. Although training course length varies from provider to provider, some take only three months or so to complete.

CompTIA A+ technician training. Technical support professionals who field calls for PC or printer maintenance or laptops and mobile devices often have a CompTIA A+ certification. These professionals often work at home as desktop support or help desk workers. You can also get a Mobility+ certification to showcase special skills with mobile devices or a Network+ certification to show off your smarts when it comes to handling network issues. These certifications include security, configuration, and management. Furthermore, CompTIA Server + prepares you to handle issues with storage, software, and hardware for Xerox, Intel, and IBM servers. CompTIA offers a search portal for finding a CompTIA authorized training provider based on the desired credential and the state in which you live. Popular providers include LearningTree.com and NetcomLearning.com, both of which offer online IT training courses that run from six weeks to several months.

Apple certification. For Mac support, Apple Certified Support Professional certification shows you know your stuff. This training prepares you to provide customer service via help desk platforms for Apple products. Apple offers OS X certification training programs in training centers around the country and online.

Microsoft Certified Technology Specialist training positions you as a worthy candidate for a wide range of clients who sell products equipped with Microsoft software. The Microsoft Certified IT Professional training program is popular and gets you a gold star on your resume for work-at-home technical support jobs. Microsoft offers a detailed description of the learning paths for technical certifications on its website based on whether you want to prove proficiency with servers, desktops, applications, databases, or developer tools. Microsoft also offers recommended course paths to follow to get the most out of training that's related to any specialty IT helpdesk career you wish to pursue.

Some companies offer a variety of different training course paths for would-be IT help desk technicians and customer service professionals. HDI offers courses leading to different certifications in specific IT help desk professional niches, along with continuing education credits to help working professionals maintain and expand their credentials.

Certification Costs

Training programs vary in cost and length; some takes several months of training, part-time or full-time online, while others may take a longer commitment. Training costs vary widely by certification and training provider. Some start as low as a few hundred dollars, while other lengthier programs may run $3,000 or more. Certification exams also come with a wide variance in price tags; for example, the Microsoft MCSE certification exam costs $600, while the CompTIA Network+ exam costs $499, as of 2018.

Job Outlook for IT Support Specialists

Breaking into the trade takes a little training and effort, but IT and computer support specialists can make a nice living. The BLS reports that these workers earn a median hourly wage of $25.39, which is around $52,810 per annum.[2] However, some technicians earn much, much more. For example, customer support professionals obtaining the CompTIA A+, Network+, Security+, and Linux+ certifications often find themselves earning as much as $80,000 per year.[1] Not too shabby for spending days in your PJs, sipping a cappuccino while helping people solve their computer issues!