Teleperformance


What Kind of Work Is it?

Teleperformance is a leading provider of call center and customer support services. The company has been in business for nearly 40 years and has close to 150,000 employees worldwide. Teleperformance hires at-home workers in the US, largely to fill tech support roles. Specific job openings can be found on the Teleperformance website. Some jobs may require training at a Teleperformance facility, and some may be specific to certain locations.

Most Teleperformance home employees take inbound calls from customers seeking assistance with service or product issues. Clients are often, though not always, internet, phone, and cable companies. Teleperformance at-home workers are regular employees, and are eligible for paid training, insurance, and retirement plans.

The Teleperformance application process is entirely online, and requirements are modest: a high school diploma or GED is the only educational requirement, though some customer service or tech support experience is an advantage. So with most jobs available at this level of education, starting pay is relatively low: at or slightly above minimum wage. However, if you land an at-home position, you will be saving on commuting, eating out, and work wardrobe expenses, and you have to consider the value of regular employee status and the benefits it provides. Health insurance and retirement benefits do matter! Advancement is also possible, and you'll be gaining experience with a well known company, an important credential if you choose to switch jobs down the line.

You will be expected to work regular hours, and to be fully focused on work during those hours. You will not be able to do this job and watch your kids at the same time!

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How Do I Get Paid?

Reports say salary ranges from $8.08 to $15 per hour for customer service representatives. Payment is by direct deposit to your bank account.

Qualifications and Requirements

You must be at least 18 years old with a high school diploma or GED. Some experience in customer service or tech support is desirable. You will have to pass a background check and drug test, and you will need an at-home office that can be isolated from the rest of the home, with a computer, headset, and broadband internet connection.

Top Earner Tips

Some reviewers report that they did not feel that their training did not prepare them to address the full range of customer inquiries and possible situations. It's a good idea to pay close attention during training, anticipate possible issues, and ask questions.

As with any call center job, you will encounter irate customers. That's part of the job. People usually don't call customer support if they are happy, and at some times callers may be difficult and even abusive. You'll need to master the art of letting anger roll past you, staying polite, and doing your best to help. It isn't your fault, but some people just need to vent. Don't let that prospect deter you from trying out a serious job opportunity with accessible requirements.

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